Refund and cancellation policy

1. Try it before you buy a plan

Every new customer can take a 7-day trial at ₹199 per strategy. Bundles have their own trial price, shown on the pricing page. You get 7 days of live signals on your own TradingView chart.

The trial exists so that you can check the signals, scroll back over the last month of trades on the chart, and see whether the strategy fits your own trading before you pay for a plan. Please use it. If you have doubts at the end of the trial, do not buy yet. Ask us questions first.

2. No refunds

WizeBuySell strategies are a digital licence. Access to the TradingView indicator is given as soon as your UPI payment is confirmed, and it cannot be returned the way a physical product can.

For that reason, payments are not refunded, in full or in part. This applies to the 7-day trial and to the 1-month, 3-month and 1-year plans, for a single strategy or a bundle.

3. Payment errors we correct

If you were debited twice for the same order, debited a wrong amount, or debited for a payment that never reached us, we return the extra amount in full. This is the correction of a payment error, not a refund, and there is no time limit on it. Tell us whenever you notice it.

4. Things that do not lead to a refund

• Trading losses of any kind, or signals that hit their stop-loss. The risk disclaimer explains why.
• Change of mind after payment, or deciding the strategy does not suit your style.
• Not using the strategy during the period you paid for.
• The cost of a TradingView subscription, your broker, a crypto platform or your internet connection. These are bought from other companies.
• A TradingView outage, or limits of your TradingView plan on alerts or indicators.
• Access we removed for misuse, such as sharing, reselling or redistributing a strategy.
• Moving to a different strategy or a smaller plan part-way through a paid period.

5. How to report a payment error

1. Email support@wizebuysell.com or message us on WhatsApp.
2. Include the UPI transaction reference (UTR), the UPI ID you paid from, the amount and the phone number on your account.
3. A screenshot of the debit from your UPI app speeds things up.

We reply within 2 working days with what we found.

6. How corrections are paid

A confirmed payment error is returned by UPI to the UPI ID the payment came from. We do not return money in cash or to a different account. It normally reaches you within 7 working days of confirmation.

7. Cancellations and renewals

• Plans are prepaid for a fixed period: 1 month, 3 months or 1 year.
• Nothing renews automatically. UPI payments are one-off, and we never debit you on our own.
• We send a reminder before your plan ends. To continue you pay again; to stop you do nothing. There is no cancellation fee and no notice period.
• Your access continues until the end of the period you have already paid for.
• Stopping part-way through a period does not create a refund for the remaining time.
• The 7-day trial ends on its own. You do not need to cancel it.

8. Payment disputes

If you see a debit you do not recognise, please contact us before raising a dispute with your bank or UPI app. Payment errors are usually fixed faster directly. A dispute raised on a valid payment leads to suspension of access while the bank looks into it.

9. Contact

Payment-error reports are best sent by email so there is a written record: support@wizebuysell.com. For questions before you pay, call +91 9876018549, message us on WhatsApp or use the contact page. Plan details are on the pricing page.