Refund and cancellation policy

1. Try it before you pay

Every new customer can take a 2-day free trial. No card is asked for. You get 2 full market days of live signals on your own AmiBroker or TradingView chart, with installation done by our team.

The trial exists so that you can check the signals, the alerts and the fit with your own trading before any money changes hands. Please use it. If you have doubts at the end of the trial, do not buy yet. Ask us questions first.

2. Payments are generally non-refundable

WizeBuySell is a digital licence. The AFL file or TradingView script access is delivered as soon as your payment is confirmed and installation is done. Once delivered, it cannot be returned the way a physical product can.

For that reason, payments for the Quarterly, Yearly and Lifetime plans are non-refundable, except in the cases listed in section 3.

3. When we do refund

We cannot get the software working

If we are unable to get the software running on your system within 7 days of your payment, despite remote support from our team, we refund the full amount you paid. This applies where your PC meets the stated requirements and you have a valid AmiBroker licence and data feed, or a TradingView account.

We ask for reasonable cooperation: you need to be available for at least one remote session during support hours in those 7 days.

Duplicate or erroneous charges

If you were charged twice for the same order, charged a wrong amount, or charged for a payment that failed on your screen, we refund the extra amount in full. Tell us whenever you notice it. The 7-day limit does not apply to billing errors.

If we retire the product

If we stop offering WizeBuySell altogether, customers on a Quarterly or Yearly plan receive a pro-rata refund for the unused part of the period, as set out in our terms of use.

4. What is not covered

• Trading losses of any kind, or signals that hit their stop-loss. The risk disclaimer explains why.
• Change of mind after payment, or deciding the software does not suit your style.
• Not using the software during the period you paid for.
• The cost of AmiBroker, your data feed, a TradingView subscription, your broker or your internet connection. These are bought from other companies.
• Problems caused by a third-party outage, an unlicensed copy of AmiBroker or an unauthorised data source.
• A licence we terminated for misuse, such as sharing, reselling or redistributing the AFL or Pine script.
• A PC that does not meet the stated requirements, where this was explained to you before payment.
• Moving to a lower plan part-way through a paid period.

5. How to request a refund

1. Email support@wizebuysell.com within 7 days of your payment.
2. Include your invoice number, the phone number on your account and a short description of the problem.
3. If you have a Razorpay payment ID or a screenshot of the charge, attach it. It speeds things up.
4. For an installation problem, we will first schedule a remote session to try to fix it. Most issues are solved there.

We reply to every refund request within 2 working days with a decision or a session time.

6. How and when refunds are paid

Approved refunds go back to the original payment method through Razorpay. We do not refund in cash or to a different account. The money normally reaches you within 7 to 10 working days of approval, depending on your bank or UPI app.

When a refund is approved, your licence is deactivated and TradingView script access is removed. We issue a credit note against the original GST invoice.

7. Cancellations

• Quarterly and Yearly plans are prepaid for a fixed period. They do not renew automatically without your consent.
• We send a reminder before your plan ends. You can simply choose not to renew. There is no cancellation fee and no notice period.
• If you stop renewing, your access continues until the end of the period you have already paid for.
• Cancelling part-way through a period does not create a refund for the remaining time.
• The Lifetime plan is a one-time payment with nothing to cancel.
• A free trial ends on its own. You do not need to cancel it.

8. Payment disputes

If you see a charge you do not recognise, please contact us before raising a dispute with your bank. Billing errors are usually fixed faster directly. A chargeback raised on a valid payment leads to suspension of the licence while the bank investigates.

9. Contact

Refund requests must come by email so there is a written record: support@wizebuysell.com. For questions before you pay, call +91 9659652040, message us on WhatsApp or use the contact page. Plan details are on the pricing page.